Call Center & Customer Care Conference and Expo 10th Edition

Bucuresti , Bucuresti. Miercuri 9 Aprilie 2014 09:00 - Joi 10 Aprilie 2014
JW Marriott Bucharest Grand Hotel Calea 13 Septembrie nr. 90, Sector 5

Categorii: Conferinte si Seminarii

Numar min/max participanti: 100/130

Call Center & Customer Care Conference and Expo 6th Edition

Customer Care Conference is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.

Registration before 28th March / Payment for group of 3 and more delegates:

one day: 165 euro + VAT
both days: 295 euro + VAT

TOPICS

Strategy
Change management
Audit
Budgeting and Control
Alternative solutions for Customer Care
Technology
Call center systems
Call center software
Self Service systems
People &Operations Management
Strategy and leadership
Training & development
Motivation
Performance Management
Quality management
Workforce management systems & processes
Best case call centers studies

GENERAL BUSINESS AREAS

Customer Care & Call Center Management
telecommunications
computing and software
banking and financial services
insurance
consulting
manufacturing
retail
auto
pharmaceutics
airline companies

IT/IS Management & Support Staff

Sales & Marketing Managers

Public institutions